Air Astana launches Meet & Greet airport service

Air Astana will introduce a Meet & Greet service for passengers on arrival and departure at Almaty and Nur-Sultan airports, as well as a transit service at Frankfurt airport, starting from 9th April 2021. The new service is intended to smooth the passenger journey through the airport, with effortless completion of mandatory procedures currently required for international travel. In Almaty and Nur-Sultan, departure and arrival escorts will meet passengers at designated entrance and exit points within the terminal, with assistance provided for baggage handling, check-in and boarding. In Frankfurt, passengers using the transit service will be met by the escort at the aircraft door or entrance to the terminal, with expedited transfer procedures to the connecting flight for both passengers and their baggage. The fee for the Meet & Greet service is Euro 40 (Tenge 20,000) per passenger at all three airports.

For more information about the service and details on how to book, please visit